Widerrufsrecht
Last updated: September 18, 2026
This Refund & Return Policy applies to purchases made through naksoi.shop, operated by JT IMPORT ApS.
1. 30-Day Return Policy
We want customers to be satisfied with their purchases.
In addition to any statutory consumer rights that apply to you, we provide a voluntary 30-day return period from the date you receive your order.
To qualify for a voluntary return, the product should generally:
- Be returned within 30 days after delivery
- Be in substantially the same condition in which it was received
- Not be excessively used, damaged, or altered
- Include its original packaging where reasonably possible
- Include the order number or other proof of purchase
Please contact us before returning any item.
Email: davidsuave970@gmail.com
Telephone: +45 40 68 72 08
Do not send an item back without contacting us first, as this may delay identification and processing of the return.
2. EU Right of Withdrawal
Consumers in the European Union generally have a statutory right to withdraw from an eligible distance purchase within 14 days without giving a reason, subject to applicable legal exceptions.
The withdrawal period generally begins on the day on which you, or a person designated by you, receives the goods.
To exercise this right, please send us a clear statement informing us of your decision to withdraw.
You may contact us at:
Our voluntary 30-day return policy does not limit or replace your statutory consumer rights.
3. Sale and Discounted Items
Products purchased during a sale, promotion, or at a discounted price are not automatically excluded from returns.
Eligible sale items remain subject to applicable statutory consumer rights and our voluntary 30-day return policy.
4. Non-Returnable Items
Certain products may be excluded from returns where permitted by applicable law, including:
- Custom-made or personalized products
- Perishable goods
- Sealed hygiene-related products after the seal has been removed, where legally permitted
- Gift cards
- Products otherwise excluded by mandatory law
Your legal rights relating to defective or non-conforming products remain unaffected.
5. Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If you receive a product that is:
- Damaged
- Defective
- Incorrect
- Materially different from what you ordered
please contact us as soon as reasonably possible.
Please provide:
- Your order number
- A description of the issue
- Photographs where relevant
After reviewing the case, we will provide an appropriate remedy in accordance with applicable law, which may include replacement, repair, return, or refund.
6. Return Address
Approved returns must be sent to:
JT IMPORT ApS
Vassingerødvej 85B
3540 Lynge
Denmark
Please contact our customer service team before sending a return.
7. Return Shipping Costs
Return shipping arrangements depend on the reason for the return.
Where a product is defective, damaged, incorrect, or otherwise non-conforming, we will provide an appropriate remedy in accordance with applicable consumer law.
For voluntary returns unrelated to a product defect or seller error, applicable return shipping arrangements will be communicated before the return is sent.
8. Refunds
Once we receive and inspect an approved return, we will inform you of the refund decision.
If approved, the refund will normally be issued to the original payment method.
Your bank or payment provider may require additional processing time before the refund appears in your account.
9. Exchanges
If you would like a different product, please contact our customer service team.
Depending on availability, we may offer an exchange or ask you to return the original item and place a new order.
10. Contact
Store Operator: JT IMPORT ApS
Trading Name: naksoi
CVR: 32894100
Vassingerødvej 85B
3540 Lynge
Denmark
naksoi Customer Service Email: davidsuave970@gmail.com
naksoi Customer Service Telephone: +45 40 68 72 08
Website: naksoi.shop